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    • SrJesusGW
      SrJesusGW last edited by

      Administrators, I have a problem. I'm trying to recover an old account, but I'm not receiving the email with the password. What could be the reason?
      I recovered it and it says I sent the recovery message to the email address, but I haven't received anything. Can you help me?

      @Derex @asturel @GersonGM

      nico1 1 Reply Last reply Reply Quote -1
      • nico1
        nico1 @SrJesusGW last edited by

        @SrJesusGW did you also check the "junk" or "trash" on the email ? or maybe the email code inside on "spam" too.
        some email receive the code not in main box email, they're in spam, junk or trash.

        SrJesusGW 1 Reply Last reply Reply Quote 0
        • SrJesusGW
          SrJesusGW @nico1 last edited by

          @nico1 I'm not getting any results, and I created other accounts to see if the problem was with the account itself, but they're still not working.

          nico1 1 Reply Last reply Reply Quote 0
          • nico1
            nico1 @SrJesusGW last edited by

            @SrJesusGW do you use outlook as a linked email ?

            nico1 1 Reply Last reply Reply Quote 0
            • nico1
              nico1 @nico1 last edited by

              @nico1
              outlook, hotmail, the email that from microsoft thing....

              1 Reply Last reply Reply Quote 0
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