Let’s imagine a very simple scenario. Since many of you share accounts, you all see what email address is linked to an account. You wait until the real owner (the person who actually owns that email) becomes inactive for a few weeks or months. Then you come to us, tell us the story that the account is yours, you even know the email address, but you “just can’t log in anymore”.
We help you, change the email for you… and then a few weeks later the real owner shows up asking why his email got changed and why he suddenly lost access to his own account.
Sure, it’s partly his fault too for sharing his account in the first place. But we’re not going to help anyone scam or steal accounts. That’s exactly why we do not change emails under any circumstances.
Either you can log into the email linked to the account and change it yourself, or that account is simply gone. If you created a separate email just for the account, it’s still your responsibility to log into it regularly. If you let it go inactive for years and it gets deactivated, that’s not something we can fix.
