unbanned. They cheated on the login screen without logining

no we can't.

How are we supposed to know who “Omer” is? It’s just a name for us with no context. Every account has over a hundred serials linked to it, and every serial has thousands of accounts tied to it. Emails are often different, IPs are dynamic, so there’s no reliable way to identify anyone. I never understood why real names started being used here, because there’s no way for us to know which real name belongs to which player. For e.g. you can say your real name here now, but on the other day someone else will use this account.

With all this in mind, it’s unrealistic to expect us to ban someone just for connecting when we have no way to know who is who. That's why country ban was given.

This is why we only ban the serial that was used for hacking, and sometimes the account as well. And this is also why, if someone’s serial gets banned because it was exposed through account sharing, we can’t help. We have no way to know whether someone is lying or telling the truth. We don’t know whether they cheated and got caught, or someone spoofed their serial and caused the ban. We have zero control over this.

That’s why Asturel introduced a new rule: if your serial gets banned, it means you did something bad in the past to begin with. Never share your accounts, and never play on someone else’s account, because that’s how your serial gets exposed.

If you want to blame someone, blame the MTA developers for creating a serial system that is basically useless.

@SlammingTanks4186 thats a comet xd buk bannet

@GersonGM Dear manager, will you help?

@BakiCan05 Sorry man, you blew all your chances when you started making threats, including your right to play on the server. Goodbye.

Let’s imagine a very simple scenario. Since many of you share accounts, you all see what email address is linked to an account. You wait until the real owner (the person who actually owns that email) becomes inactive for a few weeks or months. Then you come to us, tell us the story that the account is yours, you even know the email address, but you “just can’t log in anymore”.

We help you, change the email for you… and then a few weeks later the real owner shows up asking why his email got changed and why he suddenly lost access to his own account.

Sure, it’s partly his fault too for sharing his account in the first place. But we’re not going to help anyone scam or steal accounts. That’s exactly why we do not change emails under any circumstances.

Either you can log into the email linked to the account and change it yourself, or that account is simply gone. If you created a separate email just for the account, it’s still your responsibility to log into it regularly. If you let it go inactive for years and it gets deactivated, that’s not something we can fix.