administrators

@Joyero01 but you said you didnt do anything which clearly isnt true

@Joyero01

https://i.imgur.com/jcIb7m1.png

you could easily search on the ban list for it. So thats why it has no reason, because the nick speaks itself

also it was given by asturel, ask him

@Joyero01

The serial and ip you given are not found on the banlist, so idk

@Joyero01 said in how solve this problem i dont know how i got banned:

93874E9B9E04FD9819B1238B39315F0E

this serial is not banned. Then give us the ip

@Joyero01 btw reasonless bans are pretty simple... 99% of the time someone tried to hack our accounts or used a similar named account.. (this can be seen on the bans page if you check the account name associated with the serial)

so "i didn't do anything" its not laying on a hard ground

@Joyero01 if you dont provide ip/serial how could we help?

@MUELxd you had 10 days to cancel the request. If you missed it its YOUR responsibility. Also don't share accounts. Next time you level an account don't give it to anyone. If you want to leave the server, fine do it.

@Joyero01 I won't check anything. Set a harder password next time.

"My account got hacked"

• There's basically no way to hack an account in GTO. Unless you put '12345' as password there's no way for any hackers to get accounts. You get blocked for an hour after 4 tries, which makes bruteforce impossible. Also we never detected any harm towards the database.

"They hacked my email"

• Normally, no one knows your e-mail address unless you told someone what it is. This is the first problem. If you share the account with someone, they can also see what the e-mail address is. This is not our responsibility. Again, if you put '12345' as e-mail password - it is not our responsibility to help you.

"They requested an e-mail change and it finished, i didn't play during that time"

• You get a notification when someone request's an e-mail change. You don't have to play on the server to check your e-mails. Everyone checks their e-mail everyday or every week. So this excuse also makes no sense. Don't create e-mails only for the game - it makes no sense at all. We never spam your inbox to do it.

"They stole my money or they banned the account"

• Your responsibility who you share the password with. Your responsibility to set a hard password both on your account & e-mail. Best to have different passwords on the account & e-mail.

"Why no help?"

• Why would we? There's no other game in the planet where the admins help you with shared accounts. You'd find them ban you for doing that. While we won't ban anyone from sharing accounts, its also your responsibility who you share the account with. If they rob you or ban you - its your fault. We won't help. 10 days to cancel the e-mail request is pretty much enough.

What if we set back the email, then someone comes that he/she bought the account and now got scammed by?

What if you wanted to buy something from someone and you gave your money, then you ask us for giveback?

"It was my only one account, now I go delete the game."

• Do it. We don't need idiots.

@Joyero01 its your responsibility who you share your password with.